Privacy Policy

Last updated: September 25, 2026

Puckstyle (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you visit puckstyle.com or place an order, how we use it, and the choices you have. The short version: we collect only what we need to fulfil your order and run our store, and we never sell your personal information.

Information we collect

  • Order details: your name, email address, shipping and billing address, phone number (if you provide it) and the items you order.
  • Account details: if you create an account, your login email and order history.
  • Messages: anything you send us through our contact form or by email.
  • Newsletter: your email address, only if you choose to sign up.
  • Website usage: basic technical information such as your IP address, browser type, the pages you visit and how you found us, collected through cookies and similar tools.

Payment information

We do not see or store your full credit card details. Payments are processed securely by our payment providers, WooPayments (powered by Stripe) and, if you choose it, PayPal. These providers collect and process your payment information under their own privacy policies and industry security standards (PCI DSS). We only receive confirmation that your payment went through, along with limited details such as the card type and last four digits.

How we use your information

  • To process, print, ship and deliver your order, and to send order and shipping updates.
  • To answer your questions and provide customer service.
  • To handle returns, replacements and refunds.
  • To send our newsletter, only if you have signed up. You can unsubscribe at any time using the link in any email.
  • To understand how people use our site so we can improve it, and to measure how our advertising performs.
  • To prevent fraud and keep our store secure.

Who we share it with

We do not sell, rent or trade your personal information to anyone. We share information only with trusted service providers who help us run the store, and only what they need to do their job:

  • Printful, our print and fulfilment partner, receives your name, shipping address and order details so it can make and ship your order.
  • Payment processors (WooPayments powered by Stripe, and PayPal) to process your payment.
  • Shipping carriers to deliver your package.
  • Website, hosting and email providers that host our store and send emails on our behalf.
  • Analytics and advertising tools, such as Google, Pinterest and TikTok, which may use cookies to help us understand site traffic and measure our ads.

We may also disclose information if required by law, or to protect our rights and the safety of our customers.

Cookies

Our site uses cookies to make the store work, such as keeping items in your cart and remembering that you are logged in, and to understand how visitors use the site. You can block or delete cookies in your browser settings, but some parts of the store, like the cart and checkout, may not work properly without them.

How long we keep your information

We keep order information for as long as we need it to fulfil your order and to meet our tax and accounting obligations. If you have an account, we keep your account details until you ask us to delete them. Newsletter subscribers are kept until they unsubscribe.

How we protect your information

Our site uses SSL encryption, payments are handled by secure, PCI-compliant providers, and access to customer information is limited to what is needed to run the store. No method of sending or storing data online is completely secure, but we take reasonable steps to protect your information.

Your choices and rights

You can ask us at any time to see the personal information we hold about you, correct it, or delete it, subject to any information we must keep for legal or accounting reasons. You can also unsubscribe from marketing emails at any time. Depending on where you live, including under Canadian privacy law (PIPEDA) and some US state laws, you may have additional rights. To make a request, email us at sales@puckstyle.com.

Children

Our store is intended for adults. We do not knowingly collect personal information from children under 13. Orders for youth apparel should be placed by a parent or guardian.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page, with the date it was last updated.

Contact us

If you have any questions about this policy or your information, email us at sales@puckstyle.com.